Effective date: October 1, 2025

Long Island Addiction Treatment Resources respects your privacy and safeguards the information you share with us. This Privacy Policy explains what we collect, how we use and disclose it, and the choices and rights available to you.

By using https://longislandaddictionresources.com/ or contacting us by phone, email, form, or chat, you agree to the practices described here.

Who we are

Long Island Addiction Treatment Resources is a peer-led recovery resource providing professional support to individuals and families seeking addiction treatment in Long Island. Our team consists of Certified Recovery Peer Advocates (CRPA) and Certified Addiction Recovery Coaches (CARC)—professionals in recovery who combine lived experience with formal training.

We help people access trusted rehabilitation providers that match their preferences, location, and insurance coverage throughout Nassau and Suffolk counties. We utilize evidence-based practices, including SBIRT (Screening, Brief Intervention, and Referral to Treatment), to provide quality support services.

When you share health information with us so that we can help you access care, we treat that information with the same level of confidentiality required by applicable law.

Our Professional Standards

Our Certified Recovery Peer Advocates (CRPA) and Certified Addiction Recovery Coaches (CARC) adhere to professional ethical standards and best practices in peer recovery support. We utilize evidence-based approaches, including SBIRT (Screening, Brief Intervention, and Referral to Treatment), to provide quality support services.

Laws that apply

We maintain privacy and security programs designed to comply with United States privacy and security requirements that may apply to the information we handle, including:

• Health Insurance Portability and Accountability Act of 1996, as amended, and its implementing regulations (HIPAA) when we act as a covered entity or business associate
• Confidentiality of Substance Use Disorder Patient Records, 42 CFR Part 2, when applicable
• Federal and New York privacy, consumer protection, and data security laws, including the New York SHIELD Act security safeguards
• Telephone Consumer Protection Act for call and text consent practices
• Other laws that may apply based on how you interact with our services

When HIPAA or 42 CFR Part 2 applies to your information, we will only use and disclose it as permitted or required by those laws.

Definitions

• Protected Health Information or PHI means information that identifies you and relates to your past, present, or future physical or mental health or condition, the provision of health care to you, or payment for that care.
• Personal Information means information that identifies, relates to, describes, or could reasonably be linked to you or your household. PHI is a subset of Personal Information.

What we collect

We collect information in the following categories:

1. Information you provide directly
   
   • Contact details such as name, phone number, email, and city or ZIP code in Long Island
   • Insurance information, preferences for treatment type or location, and any health details you choose to share so we can help connect you with a provider
   • Messages and attachments you send through forms, chat, email, or phone
2. Information collected automatically
   
   • Device and usage data such as IP address, browser type, pages viewed, and time on site
   • Cookies and similar technologies that help the site function, remember preferences, and measure site traffic
3. Information from third parties
   
   • Limited information from service providers that help us operate the website, verify insurance, or route your inquiry, consistent with applicable law and your choices

We do not knowingly collect information from children under 13.

How we use information

We use your information to:

• Respond to your inquiries and connect you with treatment providers in Long Island that meet your needs and insurance
• Verify coverage options or eligibility information that you ask us to check
• Operate, secure, analyze, and improve our website and services
• Communicate with you about your requests, including phone calls or texts when you ask us to contact you
• Comply with law, enforce our terms, and prevent fraud or misuse

We do not sell your Personal Information.

Confidentiality of substance use disorder information

Records that identify you as seeking or receiving substance use disorder services may be protected by 42 CFR Part 2. When that law applies, we will not disclose information that identifies you as having or seeking treatment for a substance use disorder unless:

• You provide written consent
• A court issues a proper order
• A medical emergency requires disclosure to medical personnel
• The disclosure is for qualified audit, evaluation, or approved research as permitted by law

Violations of 42 CFR Part 2 are a crime and can be reported to the appropriate authorities. See 42 U.S.C. 290dd-2 and 42 CFR Part 2.

How we share information

We may share information as follows, consistent with applicable law:

• Among our personnel who need the information to assist you with referrals, benefits checks, or customer support
• With business associates and service providers that perform services for us under written agreements that require confidentiality and security safeguards and adherence to 42 CFR Part 2 when applicable
• With treatment providers you ask us to contact or to whom you ask us to send your information
• With law enforcement or government authorities if required by law, to respond to valid legal process, to address suspected or actual unlawful activity or threats to safety, or to report suspected child abuse or neglect as required by state law
• In a medical emergency to qualified medical personnel when permitted by law
• For audits, accreditation, licensing, or evaluation activities as permitted by law
• With the U.S. Department of Health and Human Services when required to demonstrate compliance with HIPAA

We do not disclose original patient records for civil or criminal proceedings arising from a child abuse or neglect report without required consent.

Authorization to use or disclose PHI

For uses or disclosures of PHI not otherwise permitted or required by law, we will obtain your written authorization. Subject to limited exceptions, we will not use or disclose psychotherapy notes, use or disclose PHI for marketing, or sell PHI without your written authorization. You may revoke an authorization at any time in writing. Revocation will not affect prior uses or disclosures made in reliance on your authorization.

Your privacy rights

When HIPAA or 42 CFR Part 2 applies, you have the following rights with respect to your PHI:

• Right to notice. You may request a paper or electronic copy of this Privacy Policy at any time.
• Right of access. You may request access to and copies of your PHI that we maintain. We may charge a reasonable cost-based fee for copies, mailing, or electronic media.
• Right to amend. If you believe your PHI is incorrect or incomplete, you may request an amendment. If we deny your request, you may submit a statement of disagreement.
• Right to an accounting of disclosures. You may request a list of certain disclosures of your PHI as required by law.
• Right to request restrictions. You may request restrictions on our use or disclosure of your PHI for treatment, payment, or health care operations. We are not required to agree except in limited circumstances such as out-of-pocket payments.
• Right to confidential communications. You may request that we communicate with you by alternative means or at alternative locations. We will accommodate reasonable requests.
• Right to notification of a breach. You will be notified if a breach of your unsecured PHI occurs, consistent with law.
• Right to file a complaint. You may file a complaint with us or with the U.S. Department of Health and Human Services without fear of retaliation.

To exercise these rights, contact us using the information in the Contact section below.

Depending on your location and applicable law, you may also have consumer privacy rights over Personal Information that is not PHI, such as the right to access, correct, delete, or limit certain processing. We will honor those rights as required by law.

Cookies and analytics

We use cookies and similar technologies to operate the site, remember settings, and understand how the site is used. You can control cookies through your browser settings. If you disable cookies, some features may not work as intended.

We may use analytics services that collect information such as IP address, device identifiers, and interactions with our site. These providers act on our behalf under contracts that limit their use of your information.

Communications and consent

If you request that we contact you, you authorize us and our service providers to reach you by the contact methods you provide, which may include phone, email, and text. Message and data rates may apply. You can opt out of marketing or nonessential messages by following the instructions in those messages or by contacting us. Transactional or service messages related to your requests may still be sent.

SMS Text Messaging Communications

Long Island Addiction Treatment Resources offers SMS text messaging services to provide timely information, appointment reminders, treatment updates, and support resources. This section describes how we handle SMS communications and your rights regarding text messages.

SMS Program Description

Our SMS program allows us to:

• Send appointment reminders and confirmations
• Provide treatment updates and progress check-ins
• Share recovery resources and educational content
• Deliver time-sensitive information about your care
• Offer crisis support and intervention resources
• Send insurance verification updates
• Provide treatment access information and facility details

Consent and Opt-In

By providing your mobile phone number and opting in to receive SMS messages, you provide express written consent to receive text messages from Long Island Addiction Treatment Resources. You confirm that:

• You are the subscriber or authorized user of the mobile phone number provided
• You are at least 18 years of age or have parental/guardian consent
• You understand that consent is not a condition of receiving our services
• You agree to receive both automated and manually-sent text messages

Message Frequency

Message frequency varies based on your individual needs and services. You may receive:

• Appointment-related messages as needed
• Treatment updates: 1-3 messages per week during active coordination
• Support messages: 1-2 messages per week during recovery support
• Educational content: Up to 2 messages per week
• Marketing messages: Up to 2 messages per month (optional)

Message and Data Rates

Standard message and data rates from your mobile carrier may apply. Long Island Addiction Treatment Resources does not charge additional fees for SMS services beyond your carrier’s standard rates.

How to Opt Out

You can opt out of SMS messages at any time by:

• Texting “STOP,” “UNSUBSCRIBE,” or “CANCEL” to any message
• Calling us at (631) 888-6282
• Emailing help@longislandaddictionresources.com
• Visiting our website contact form

After opting out, you will receive a confirmation message and no further texts unless you opt in again.

SMS Privacy and Security

Important Security Notice: SMS text messages are not encrypted end-to-end by default. While we implement reasonable security measures, you should be aware that:

• Text messages may not be completely secure
• Messages could potentially be intercepted or accessed by unauthorized parties
• You should not share highly sensitive information via SMS unless necessary
• You are responsible for securing your mobile device

Information Collected via SMS

Through SMS communications, we may collect:

• Your mobile phone number
• Message content and your responses
• Timestamps of messages sent and received
• Opt-in and opt-out preferences
• Device and carrier information

This information is used solely to provide SMS services and is protected under HIPAA and 42 CFR Part 2 when applicable.

HIPAA and 42 CFR Part 2 Protections for SMS

When SMS messages contain your protected health information (PHI) or information about substance use disorder treatment:

• Messages are subject to HIPAA privacy and security requirements
• Information about substance use disorder treatment is protected by 42 CFR Part 2
• We will not disclose information via SMS without proper authorization
• We implement appropriate safeguards to protect your information

SMS is Not for Emergencies

CRITICAL: Do not use SMS for medical emergencies. If you are experiencing a medical emergency or are in immediate danger:

• Call 911 immediately
• Go to your nearest emergency room
• Contact the National Suicide Prevention Lifeline: 988
• Contact SAMHSA National Helpline: 1-800-662-4357
• Text HOME to 741741 for Crisis Text Line

SMS Terms of Service

For complete details about our SMS program, including supported carriers, acceptable use policies, and legal disclaimers, please review our full SMS Terms of Service.

Questions About SMS Communications

For questions about our SMS program, contact:

Phone:(631) 888-6282
Email:help@longislandaddictionresources.com
Text: “HELP” to any message from us

Data retention

We retain information only as long as necessary to fulfill the purposes described in this policy, to comply with legal, regulatory, and contractual obligations, to resolve disputes, and to maintain appropriate records. Records subject to 42 CFR Part 2 or HIPAA are retained consistent with those requirements.

Security

We maintain administrative, technical, and physical safeguards designed to protect information against unauthorized access, disclosure, alteration, and destruction. No system can be guaranteed to be completely secure. We encourage you to use caution when sharing sensitive information online.

Third party links

Our website may link to third party sites or services. Those sites are not controlled by us and are subject to their own privacy policies.

Changes to this policy

We may update this Privacy Policy from time to time. The revised policy will be posted on our website with an updated effective date. Material changes will be announced in a reasonable manner. Your continued use of our services after an update is your acceptance of the revised policy.

Questions, requests, and complaints

To ask questions, request a copy of this policy, exercise your rights, or submit a complaint, contact us:

Long Island Addiction Treatment Resources
Email: help@longislandaddictionresources.com
Phone: (631) 888-6282
Address: 521 NY-111 Suite 305, Hauppauge, NY 11788

SMS Text Messaging Communications

Long Island Addiction Treatment Resources offers SMS text messaging services to provide timely information, appointment reminders, treatment updates, and support resources. This section describes how we handle SMS communications and your rights regarding text messages.

SMS Program Description

Our SMS program allows us to:

• Send appointment reminders and confirmations
• Provide treatment updates and progress check-ins
• Share recovery resources and educational content
• Deliver time-sensitive information about your care
• Offer crisis support and intervention resources
• Send insurance verification updates
• Provide referral information and facility details