Effective Date: November 1, 2025

Overview

Long Island Addiction Treatment Resources (“we,” “us,” or “our”) offers SMS text messaging services to provide you with timely information, appointment reminders, treatment updates, and support resources related to addiction recovery services. By opting in to receive SMS messages from us, you agree to these SMS Terms of Service.

1. Program Description

1.1 Purpose

Our SMS program is designed to:

• Send appointment reminders and confirmations
• Provide treatment updates and progress check-ins
• Share recovery resources and educational content
• Deliver time-sensitive information about your care
• Offer crisis support and intervention resources
• Send insurance verification updates
• Provide referral information and facility details

1.2 Message Types

You may receive the following types of messages:

• Transactional Messages: Appointment confirmations, insurance verification updates, and service-related notifications
• Informational Messages: Treatment resources, recovery tips, and educational content
• Support Messages: Check-ins, encouragement, and crisis support information
• Marketing Messages: Information about our services and programs (you can opt out of these while still receiving essential messages)

2. Opt-In and Consent

2.1 How to Opt In

You can opt in to receive SMS messages by:

• Texting a keyword (e.g., “START,” “JOIN,” or “HELP”) to our designated number
• Providing your mobile phone number and consent through our website form
• Providing your mobile phone number and consent when calling our office
• Checking the SMS opt-in box on our contact or intake forms

2.2 Express Written Consent

By opting in, you provide your express written consent to receive SMS text messages from Long Island Addiction Treatment Resources at the mobile phone number you provided. You confirm that:

• You are the subscriber or authorized user of the mobile phone number provided
• You are at least 18 years of age or have parental/guardian consent
• You understand that consent is not a condition of purchasing any goods or services
• You agree to receive both automated and manually-sent text messages

2.3 Confirmation Message

After opting in, you will receive a confirmation message welcoming you to our SMS program and providing instructions on how to opt out.

3. Message Frequency

3.1 Estimated Frequency

Message frequency varies based on your individual needs and the services you’re receiving. You may receive:

• Appointment-related messages: As needed for scheduling and reminders
• Treatment updates: 1-3 messages per week during active treatment coordination
• Support messages: 1-2 messages per week during recovery support
• Educational content: Up to 2 messages per week
• Marketing messages: Up to 2 messages per month (optional)

3.2 Variable Frequency

Actual message frequency may be higher or lower depending on:

• Your treatment phase and needs
• Appointment schedules
• Crisis situations requiring immediate support
• Your communication preferences

4. Message and Data Rates

4.1 Carrier Charges

Message and data rates may apply. Standard text messaging rates from your mobile carrier will apply to all messages sent and received. Long Island Addiction Treatment Resources is not responsible for any charges incurred from your mobile carrier.

4.2 Data Usage

SMS messages use your mobile data plan. If you have limited data, please check with your carrier about potential charges.

4.3 No Additional Fees from Us

We do not charge any additional fees for participating in our SMS program beyond standard message and data rates from your carrier.

5. Supported Carriers

Our SMS program is supported by major U.S. carriers, including but not limited to:

• AT&T
• T-Mobile
• Verizon Wireless
• Sprint
• Boost Mobile
• Cricket Wireless
• MetroPCS
• U.S. Cellular
• Virgin Mobile

If you have questions about whether your carrier is supported, please contact us at (631) 888-6282.

6. How to Opt Out (Stop)

6.1 Opt-Out Methods

You can opt out of receiving SMS messages at any time by:

• Texting “STOP” to any message you receive from us
• Texting “UNSUBSCRIBE” to any message you receive from us
• Texting “CANCEL” to any message you receive from us
• Calling us at (631) 888-6282 and requesting to be removed
• Emailing us at help@longislandaddictionresources.com with your opt-out request

6.2 Confirmation of Opt-Out

After you opt out, you will receive a final confirmation message acknowledging your request. You will not receive any further messages from us unless you opt in again.

6.3 Opting Back In

If you opt out and later wish to receive messages again, you can opt back in using any of the methods described in Section 2.1.

6.4 Partial Opt-Out

You may opt out of marketing messages while continuing to receive essential transactional and appointment-related messages. To do this, reply “STOP MARKETING” or contact us directly.

7. Help and Support

7.1 Getting Help

For help or more information about our SMS program, you can:

• Text “HELP” to any message you receive from us
• Call us at (631) 888-6282
• Email us at help@longislandaddictionresources.com
• Visit our website at https://longislandaddictionresources.com/contact/

7.2 Help Response

When you text “HELP,” you will receive a message with:

• Information about our SMS program
• Instructions on how to opt out
• Our contact information for further assistance

8. Privacy and Confidentiality

8.1 Privacy Policy

Your privacy is important to us. Our collection, use, and disclosure of information you provide via SMS is governed by our Privacy Policy.

8.2 HIPAA Compliance

When applicable, SMS communications containing your protected health information (PHI) are subject to the Health Insurance Portability and Accountability Act (HIPAA). We implement appropriate safeguards to protect your PHI transmitted via SMS.

8.3 42 CFR Part 2 Compliance

Information identifying you as seeking or receiving substance use disorder treatment is protected by federal confidentiality regulations (42 CFR Part 2). We will not disclose such information via SMS without your written consent, except as permitted by law.

8.4 Security Considerations

Important: While we take reasonable measures to secure SMS communications, text messages are not encrypted end-to-end by default. Please be aware that:

• SMS messages may not be secure
• Messages could potentially be intercepted or accessed by unauthorized parties
• You should not share sensitive personal information via SMS unless necessary
• You are responsible for securing your mobile device

8.5 Information We Collect

Through SMS communications, we may collect:

• Your mobile phone number
• Message content and responses
• Timestamps of messages sent and received
• Opt-in and opt-out preferences
• Device and carrier information

This information is used solely to provide our SMS services and is handled in accordance with our Privacy Policy.

9. Acceptable Use

9.1 Permitted Use

You agree to use our SMS service only for:

• Receiving information and updates about addiction treatment services
• Communicating with our team about your care
• Accessing support and resources
• Responding to appointment reminders and requests

9.2 Prohibited Use

You agree not to:

• Use SMS to harass, abuse, or threaten our staff or others
• Send spam, unsolicited messages, or commercial content
• Transmit viruses, malware, or harmful code
• Impersonate another person or entity
• Use SMS for any illegal purpose
• Share your access to our SMS program with unauthorized parties

9.3 Consequences of Misuse

Violation of these terms may result in:

• Immediate termination of your SMS service
• Reporting to appropriate authorities if illegal activity is suspected
• Legal action if necessary to protect our rights or the rights of others

10. Disclaimer and Limitations

10.1 No Emergency Services

IMPORTANT: SMS is not for emergencies. If you are experiencing a medical emergency or are in immediate danger, call 911 or go to your nearest emergency room immediately.

For crisis support:

• National Suicide Prevention Lifeline: 988
• SAMHSA National Helpline: 1-800-662-4357
• Crisis Text Line: Text HOME to 741741

10.2 No Guarantee of Delivery

We do not guarantee that:

• Messages will be delivered in a timely manner
• Messages will be delivered at all
• The SMS service will be uninterrupted or error-free

Factors beyond our control, including carrier issues, network problems, or device limitations, may affect message delivery.

10.3 No Medical Advice

SMS messages are for informational purposes only and do not constitute medical advice, diagnosis, or treatment. Always consult with a qualified healthcare provider for medical advice.

10.4 Limitation of Liability

To the fullest extent permitted by law, Long Island Addiction Treatment Resources shall not be liable for any damages arising from:

• Delayed, failed, or misdirected messages
• Unauthorized access to your messages
• Reliance on information provided via SMS
• Technical issues or service interruptions
• Charges from your mobile carrier

11. Changes to SMS Terms

11.1 Right to Modify

We reserve the right to modify these SMS Terms of Service at any time. Changes will be effective immediately upon posting to our website with an updated “Effective Date.”

11.2 Notification of Changes

Material changes to these terms will be communicated via:

• SMS notification to active subscribers
• Notice on our website
• Email notification (if you have provided your email address)

11.3 Continued Use

Your continued participation in our SMS program after changes are posted constitutes your acceptance of the revised terms.

12. Program Termination

12.1 Our Right to Terminate

We reserve the right to terminate or suspend the SMS program at any time, with or without notice, for any reason, including but not limited to:

• Technical difficulties
• Changes in regulations or carrier requirements
• Misuse of the service
• Business decisions

12.2 Notification of Termination

If we terminate the SMS program, we will make reasonable efforts to notify active subscribers via SMS or other available means.

13. Compliance with Laws

13.1 TCPA Compliance

Our SMS program complies with the Telephone Consumer Protection Act (TCPA) and related regulations. We:

• Obtain express written consent before sending messages
• Provide clear opt-out mechanisms
• Honor opt-out requests promptly
• Maintain records of consent and opt-outs

13.2 CTIA Guidelines

We follow the CTIA (Cellular Telecommunications Industry Association) Messaging Principles and Best Practices, including:

• Transparent disclosure of program terms
• Clear identification of message sender
• Easy opt-out process
• Respect for consumer privacy

13.3 State and Federal Laws

We comply with all applicable federal and state laws governing SMS communications, including but not limited to:

• Health Insurance Portability and Accountability Act (HIPAA)
• 42 CFR Part 2 (Confidentiality of Substance Use Disorder Patient Records)
• New York State privacy and data security laws
• Federal Trade Commission (FTC) regulations

14. Contact Information

For questions, concerns, or support regarding our SMS program, please contact us:

Long Island Addiction Treatment Resources

Address:521 NY-111 Suite 305, Hauppauge, NY 11788

Phone:(631) 888-6282

Email:help@longislandaddictionresources.com

Website: https://longislandaddictionresources.com

Hours: Available 24/7 for confidential assistance

15. Acknowledgment

By opting in to our SMS program, you acknowledge that:

• You have read and understood these SMS Terms of Service
• You agree to be bound by these terms
• You consent to receive SMS messages as described
• You understand the limitations and disclaimers set forth
• You understand that message and data rates may apply
• You can opt out at any time by texting “STOP”

Last Updated: November 1, 2025

Version: 1.0